Case Study Synopsis

Customer Nightingale Home Healthcare
Industry Hospital & Healthcare
Challenge Build an IT ticketing system and internal productivity apps for a small IT team
Why Caspio
  • Simplifies IT requests and feedback through web forms
  • Improves collection of testimonials for marketing
  • Delivers “fantastic” customer support

Transcript

Hello, my name is Rajesh Relan. I’m the web and art director for Nightingale Home Healthcare. Nightingale Home Healthcare provides nursing and similar services to people in their homes.

Transitioning to a Paperless IT Ticketing System

We have offices in 11 different states everywhere, and there’s just one IT team in the main headquarters. The goal of the company was to go paperless.

However, being on the phone and discussing issues constantly was overwhelming for our small IT team.

So, we started the IT ticketing system that field workers can use to file a request. Tickets would be assigned and they would get notifications. Everything went to these simple submission forms and search forms we have on the Caspio platform.

Gathering Testimonials Through Web Forms

Another thing that was really helpful for us was in the marketing section.

We get testimonials from patients. In our industry, testimonials help us build the credibility of the company. They really bring in a lot of value for our business.

Gathering these testimonials instantly was really mission-critical for us. Again, the submission forms and search forms solved the problem.

‘Fantastic’ Customer Support, 100% Recommended

Caspio support is fantastic. Issues come up and they resolve them right away. The response rate is very quick, and they just don’t rest until the issue is resolved.

Caspio is helping me grow a lot, with my confidence level and with my position in the company. I now have the ability to resolve a lot more than what I used to.

We are now paperless thanks to Caspio.

I would recommend it 100% to any other company, especially to those that require simplified and automated processes.

Caspio can handle everything, from simple to complicated applications; in our case, it has.

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