Caspio Marketplace Reviews Policy

Last Modified November 23, 2022

Thank you for taking the time to share your thoughts on our partners and providers and their services in the Caspio Partner Directory and/or Caspio Marketplaces. We have a reviews policy in place to help ensure that our Partner Directory and our Marketplaces provide valuable, transparent and authentic information to help our customers learn more about our partners and providers and their offerings and figure out whether any given product or service fits their needs. This policy will cover reviews submitted to the Caspio Partner Directory and the Caspio App Marketplace (collectively the “Caspio Marketplace”).

This policy is part of our Caspio Marketplace Terms of Use and applies to both clients and customers who submit reviews, and to the reviewees themselves, which include solutions partners and providers, app partners, and content and asset providers who are listed in our Directories and Marketplaces (i.e.: Service Providers, as defined in the Caspio Marketplace Terms of Use). By being listed in the Caspio Directory or Marketplace and/or by submitting a review to the Directory or Marketplace you agree to abide by this Caspio Marketplace Reviews Policy.

Terms not otherwise defined herein will have the meanings set forth in the Caspio Marketplace Terms of Use.

Violation of any of this policy may result in removal of your review or removal of your product, service or listing from the Caspio Partner Directory or Marketplace.

1. Be Relevant, Helpful and Respectful

The Caspio Marketplace is designed to provide a place for users to seek out solutions and receive help from providers that offer products, services, applications or content. Please keep your reviews constructive and relevant to the product and service you actually used. Your review should be truthful and submitted in good faith and otherwise in compliance with this Caspio Marketplace Reviews Policy. You may only leave one review per Service Offering, unless a later review reflects a good faith change based on new circumstances. Limit your review to relevant feedback about the solutions partner, app partner or content/asset provider or service offering, based on actual experience with the Service Provider or the Service Offering itself. When leaving a review with constructive feedback, please be considerate and avoid personal insults, personal grievances and harassment. Don’t post content in the review that is libelous, defamatory, harassing, threatening, or inflammatory or otherwise violates the Caspio Acceptable Use Policy (“AUP”). For example, don’t use obscenities or profanity, and don’t express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.

2. Reviewer Eligibility

Only a Service Provider’s client can submit a review on the Caspio Marketplace for their Service Provider. A client in this context is defined as someone who has purchased or was in the process of purchasing a Service Offering from that Service Provider and has had direct experience with the Service Provider. A Service Provider who is listed in our Marketplace can only receive one review per client per Service Offering. Additionally, a client user must be logged in to their Caspio account to submit a review. Reviews submitted by reviewers who are not eligible will be removed by Caspio at our discretion.

You cannot submit a review for Service Provider if you are:

• An affiliate, employee, consultant, independent contractor, third party partner or family member of the Service Provider
• Service Provider’s competitor (unless the nature of the relationship between the reviewer and Service Provider is specifically called out in the content of the review and all other eligibility requirements are met). An example of a competitor situation is one Solutions Partner attempting to review another Solutions Partner or Provider.
• An Event attendee (e.g., attendee of Caspio webinar presented by Service Provider) who is not a client
• A Caspio employee

3. Promotional and Commercial Guidance

In order to preserve the trust and integrity of our reviews:

• You (or anyone acting on your behalf) may not review your own products or services. You may, however, respond to reviews as part of the review process in a respectful manner.
• You may not leave reviews for your competitors’ products or services (unless the nature of the relationship between the reviewer and Service Provider is specifically called out in the content of the review and all other eligibility requirements are met).
• You may not create, modify, or post a review in exchange for compensation of any kind (including free or discounted products, refunds, or reimbursements) or on behalf of anyone else.
• As an app or solutions partner or content provider, you may not offer compensation or financial reward in exchange for a review on your product or service or your competitor’s product or service. This includes using services that sell customer reviews, websites, or social media groups.
• When submitting your review, do not impersonate another person or entity. As an app or solutions partner or content provider, you may never use a customer account to write or change a review on your or your competitor’s product.
• Your review may not infringe a third party’s intellectual property right(s), or violate export control laws and/or regulations.
• You may not post advertisements or solicitations, including URLs with referrer tags or affiliate codes in a review.
• You may not retaliate against customers or clients who post reviews.