This application allows employees to create IT helpdesk tickets and track the latest status. The application can be seamlessly embedded on your website and is entirely self-managed with two separate interfaces for the IT administrator and employees.
- Employees can easily submit their helpdesk requests and receive automatic email notifications with the latest status updates.
- IT administrators can search, view, and manage their assigned tickets.
- Supports unlimited users and helpdesk tickets.
Ideas for Enhancement
- Customize fields and dropdown values, or add new fields such as images and files.
- Add chart visualizations showing the status of new, closed, or pending tickets.
- Add additional administrators and roles.
- Add a self-registration form for new users.
- Implement your organization’s custom workflow into the application.