Simple IT Helpdesk

APP DETAILS


Category
Operations

Requirements
4 DataPages

This application allows employees to create IT helpdesk tickets and track the latest status. The application can be seamlessly embedded on your website and is entirely self-managed with two separate interfaces for the IT administrator and employees.

Standard Features

  • Employees can easily submit their helpdesk requests and receive automatic email notifications with the latest status updates.
  • IT administrators can search, view, and manage their assigned tickets.
  • Supports unlimited users and helpdesk tickets.

Ideas for Enhancement

  • Customize fields and dropdown values, or add new fields such as images and files.
  • Add chart visualizations showing the status of new, closed, or pending tickets.
  • Add additional administrators and roles.
  • Add a self-registration form for new users.
  • Implement your organization’s custom workflow into the application.
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