Simple IT Helpdesk

APP DETAILS



Category
Operations

Requirements
4 DataPages

Simple IT Helpdesk

This application allows employees to create IT helpdesk tickets and track the latest status. The application can be seamlessly embedded on your website and is entirely self-managed with two separate interfaces for the IT administrator and employees.

Standard Features

  • Employees can easily submit their helpdesk requests and receive automatic email notifications with the latest status updates.
  • IT administrators can search, view, and manage their assigned tickets.
  • Supports unlimited users and helpdesk tickets.

Ideas for Enhancement

  • Customize fields and dropdown values, or add new fields such as images and files.
  • Add chart visualizations showing the status of new, closed, or pending tickets.
  • Add additional administrators and roles.
  • Add a self-registration form for new users.
  • Implement your organization’s custom workflow into the application.
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