APP DETAILS


Video

Category
Operations

Requirements
14 DataPages

Cost
Free with Account 

This application provides a self-service IT helpdesk to track the status of employee requests into the IT department. The help desk ticketing system is designed to run entirely through Caspio’s direct deployment method, or it can be securely embedded on any intranet, portal or content management system.

Standard Features

  • Employees can submit new helpdesk tickets and assign them to specific IT users.
  • Employees can view their submitted tickets and review the status of their requests.
  • IT staff can search, view and manage their assigned tickets.
  • Admin users can monitor all activities, view summary reports and manage IT staff.

Ideas for Enhancement

  • Set up notification emails whenever tickets are assigned.
  • Add comment logs for each ticket to track communications.
  • Easily modify application interfaces, fields and workflows based on your unique needs.
  • Add a self-registration form for new users.