Frequently Asked Questions
How much data transfer do I really need?
Your data transfer will depend on the activity of your account and
number of app users. Your account incurs data transfer any
time data goes in or out of your database, including import and
export, file upload and download, reports, charts, MS Office
Plugin, API, etc.
For 70% of our customers, the Standard plan provides adequate data transfer. The table below gives you an idea of what to expect from the monthly reserved data transfer in each plan:
| Custom (250 MB) |
Standard (1 GB) |
|
| Number of submissions of a typical record | 20,000 | 80,000 |
| Number of downloads of a 100 KB resume Word file | 2,500 | 10,000 |
| Number of iPhone
quality photo uploads (FileStor is also available for high usage or large files.) |
125 | 500 |
What if I go over my data transfer limit?
You can monitor your current usage within your account
using the Usage Statistics screen. If you go over your
data transfer limit, on-demand rates for your plan type are applied
at the end of your monthly billing cycle.
You can also increase your reserved data transfer by buying
additional blocks from within your account or by contacting us.
Reserved data transfer is priced significantly less than on-demand
data transfer.
| Data Transfer | Reserved | On-Demand |
| Custom Plan | $12 per 100 MB | $16 per 100 MB |
| Standard Plan | $55 per 500 MB | $75 per 500 MB |
| Corporate Plan | $100 per 1 GB | $140 per 1 GB |
Can I have a customized plan?
Yes, you can build your own custom
plan choosing from a menu of options based on your
specific needs. Our Standard plan includes unlimited
resources and all the add-on features, and can be
further customized by adding data transfer. You can
modify your plan at any time using the Upgrade wizard inside Caspio
Bridge, or contact us for assistance or
special requests.
How do I sign up?
You can sign up for a plan now
or start a free trial and convert your
account anytime within the 14-day trial period. If you have a
trial account, convert it using the Upgrade wizard. Contact us if
you need assistance.
Why do I see resource limits in my account when my plan is
supposed to be unlimited?
Don't worry, your resources are actually unlimited. The Upgrade
Wizard is in the process of being updated to match the latest
plans.
How can I change my plan?
Standard and Custom plans can upgrade or downgrade at any time
using the Upgrade wizard inside Caspio Bridge. Customers with
Corporate plans should contact their account manager for changes to
their plan.
What type of payments and terms do you accept?
You can choose between monthly, quarterly or annual billing. We
accept Visa, MasterCard, American Express and Discover credit cards
and GSA SmartPay cards. For annual payments, we also accept checks,
wire transfer, ACH transfer and PayPal.
I have an old plan. Am I required to upgrade to a new
plan?
No, you can stay on your current plan for as long as you wish and
further customize it with the available add-ons.
I have an old plan that doesn't include support. How can I add
support to my plan?
You can add a support plan using the Upgrade wizard
inside Caspio Bridge or pay $50 for per support incident.
