How much data transfer do I really need?
Your data transfer will depend on the activity of your account and number of app users. Your account incurs data transfer any time data goes in or out of your database, including import and export, file upload and download, reports, charts, MS Office Plugin, API, etc.
For 70% of our customers, the Standard plan provides adequate data transfer. The table below gives you an idea of what to expect from the monthly reserved data transfer in each plan:
|Number of submissions of a typical record||20,000||80,000|
|Number of downloads of a 100 KB resume Word file||2,500||10,000|
|Number of iPhone
quality photo uploads
(FileStor is also available for high usage or large files.)
What if I go over my data transfer limit?
You can monitor your current usage within your account using the Usage Statistics screen. If you go over your data transfer limit, on-demand rates for your plan type are applied at the end of your monthly billing cycle. You can also increase your reserved data transfer by buying additional blocks from within your account or by contacting us. Reserved data transfer is priced significantly less than on-demand data transfer.
|Custom Plan||$12 per 100 MB||$16 per 100 MB|
|Standard Plan||$55 per 500 MB||$75 per 500 MB|
|Corporate Plan||$100 per 1 GB||$140 per 1 GB|
Can I have a customized plan?
Yes, you can build your own custom plan choosing from a menu of options based on your specific needs. Our Standard plan includes unlimited resources and all the add-on features, and can be further customized by adding data transfer. You can modify your plan at any time using the Upgrade wizard inside Caspio Bridge, or contact us for assistance or special requests.
How do I sign up?
You can sign up for a plan now or start a free trial and convert your account anytime within the 14-day trial period. If you have a trial account, convert it using the Upgrade wizard. Contact us if you need assistance.
Why do I see resource limits in my account when my plan is supposed to be unlimited?
Don't worry, your resources are actually unlimited. The Upgrade Wizard is in the process of being updated to match the latest plans.
How can I change my plan?
Standard and Custom plans can upgrade or downgrade at any time using the Upgrade wizard inside Caspio Bridge. Customers with Corporate plans should contact their account manager for changes to their plan.
What type of payments and terms do you accept?
You can choose between monthly, quarterly or annual billing. We accept Visa, MasterCard, American Express and Discover credit cards and GSA SmartPay cards. For annual payments, we also accept checks, wire transfer, ACH transfer and PayPal.
I have an old plan. Am I required to upgrade to a new plan?
No, you can stay on your current plan for as long as you wish and further customize it with the available add-ons.
I have an old plan that doesn't include support. How can I add support to my plan?
You can add a support plan using the Upgrade wizard inside Caspio Bridge or pay $50 for per support incident.