Knowledge Base



General Business

27 DataPages

Free with Account

Knowledge Base

This is a feature-rich Knowledge Base system that can help your company or department better manage its information. It can also be used a self-serve documentation and support system.

Standard Features

  • Deploys to your website or intranet.
  • Provides users the ability to search the database using an ad-hoc search form.
  • Users can leave comments and feedback on each article and rate its usefulness. The information is turned into actionable reports in the administrative interface.
  • Supports unlimited contributors, a class of users that can add new articles.
  • Administrators can edit, publish, or reject articles and add internal notes. They can also add or remove contributors.
  • Unlimited number of Users, Contributors, and Administrators are supported.
  • Administrative interface offers quick stats on the most popular articles and contributors.

Ideas for Enhancement

  • Add workflow capabilities to manage priority, communication logs, department-level privileges, or other internal processes.
  • Add a self-registration form for new users.
  • Add email alerts to notify contributors and administrators when an article status is changed.
  • Customize fields, dropdown values, add images and files.