Expert, Friendly and Easy-to-Reach Support
We Want to Be an Extension of Your Team
Caspio strives to be a different kind of technology company. We pride ourselves not only in our technology, but also in our support services. Working with Caspio must be experienced to be appreciated. From the moment you become a customer, we engage in a proactive process that is designed to ensure your success and the success of your project.
We don't hide behind our website. We don't leave you on your own. Rather, we realize that planning a project, using a new technology, and rolling out a successful database application can be a daunting task and we are here to help you every step of the way. Depending on the pricing plan you choose, the following services become available to you:
- Expert U.S.-based technical support via phone, live chat, ticketing system, and staff-monitored community forum.
- Free, instructor-led web-based training.
- In-depth documentation, video tutorials and tech tips.
- Project consultations, planning advice, database migration, app reviews, security audits, and other expert services to help put the finishing touches on your apps.
- Professional Services to build all or parts of your app on-time and on-budget.
- Onboarding and project acceleration services to quickly bring your new project to life.
- Service Level Agreement (SLA) that guarantees uptime and performance.
- 24/7 emergency support during nights, weekends and holidays.
- Assigned project managers who become fully-versed with your needs and objectives and provide continuity between touch points.
Over the last 12 years, we have gained extensive experience helping customers go from zero to a fully-functional app as fast as possible. We are eager to assist you reach your goals and bring your vision into reality.
