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Knowledge Base

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Application Features
Additional Enhancements

Free knowledge base includes the following features:

  • Searchable database of all company information, resources, and documents
  • Step-by-step wizards make it easy to change or add fields such as departments, categories, attachments, comments, etc.
  • User comments and ratings help you improve articles and keep information up-to-date
  • System supports unlimited users, contributors, and administrators
  • Deploy to a private area of your corporate intranet, or embed apps directly in your existing site

Watch the video to see how it works:

Multi-user application features:

  • User-level permissions are automatic based on authentication:
    • Users can view and comment on articles (but not create articles)
    • Contributors can create articles and view comments on their own articles
    • Administrators can edit and publish any article, add internal notes, or reject articles for the contributor to make changes
  • Upon login, administrators automatically see additional reports in the left-hand navigation:
    • All pending articles awaiting approval
    • Search and download of all user comments
    • Charts showing the top 5 articles, top 5 authors, and article totals by category and status
    • User management to add or edit users, grant privileges, and disable access
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