Knowledge Base

• Searchable database of all company information, resources, and documents
• Step-by-step wizards make it easy to change or add fields such as departments, categories, attachments, comments, etc.
• User comments and ratings help you improve articles and keep information up-to-date
• System supports unlimited users, contributors, and administrators
• Deploy to a private area of your corporate intranet, or embed apps directly in your existing site

Watch the video to see how it works:

Multi-user application features:

• User-level permissions are automatic based on authentication:
  • Users can view and comment on articles (but not create articles)
  • Contributors can create articles and view comments on their own articles
  • Administrators can edit and publish any article, add internal notes, or reject articles for the contributor to make changes
• Upon login, administrators automatically see additional reports in the left-hand navigation:
  • All pending articles awaiting approval
  • Search and download of all user comments
  • Charts showing the top 5 articles, top 5 authors, and article totals by category and status
  • User management to add or edit users, grant privileges, and disable access

• Add a registration form for new users to access the system (with admin approval)
• Add email alerts to notify contributors and administrators whenever an article status is changed
• Add additional workflow to manage priority, communication logs, department-level privileges, or other internal processes
• Integrate with other Caspio-powered apps such as HR forms, tasks, and IT requests